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Careers – General Manager

About Batch Cookie Shop

Batch Cookie Shop is a family local owned business in Gilbert, AZ. We strive to make the best cookies and spread edible joy to all the world. We are proud of our culture of innovation, creativity and excellence.


We are looking for an enthusiastic and talented General Manager to join our team at Batch Cookie Shop. This “hands-on” management opportunity is designed to give you a career in the fastest growing cookie shop in Arizona. Batch Cookie Shop has a central commissary kitchen that supplies daily fresh cookies to 6 Batch Cookie Shop locations in the Gilbert area. The general manager oversees all operations at all Batch locations and staff of around 15. As the GM, you will have full support of the local owners and will enjoy a clear roadmap for your professional growth and development.

Your Impact

  • Delivering operational excellence, working through all areas of the business to ensure a remarkable guest experience
  • Building high performance teams, identifying and coaching leaders for the future of the brand
  • Manage a team of 15+, creating an inspiring vision, coaching and holding people accountable to high standards
  • Maintaining a work environment that ensures and promotes a positive culture, excellence & team safety
  • Growing different aspects of the business including customer walk-ins, delivery, catering, wholesale and shipping that drives the business forward
  • Increasing overall business results, working cross-functionally with other leaders, vendors and partners through attending weekly meetings and setting high-level collaborative goals.
  • Maintain quality control of cookie products and work closely with lead pastry chep and team. GM does not require professional baking experience.

Background Profile

  • Leadership experience
  • Bachelor’s Degree (preferred)
  • Hospitality experience (preferred)
  • Passion for Batch Cookie Shop core values

Core Values

Batch Cookie Shop focuses on cookies, kindness and community.

At Batch Cookie Shop, our high-quality ingredients and culinary expertise create the

perfect bite. We foster a welcoming community and deliver engaging experiences

that provide joyful memories to everyone who interacts with us.

We promise to make life’s sweet moments, even sweeter.

Apply now and you will be contacted ASAP. We looking forward to meeting you.

Job Type: Full-time

Pay: $56,000.00 – $62,000.00 per year


  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

 Experience level:

  • 5 years

 Restaurant type:

  • Bakery


  • Day shift
  • Evening shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed